- What DNS servers should I use to point
my domain name to RackNebula?
To make your existing domain name point to
our server, you must contact your current registrar and change the DNS servers as
mentioned below:
Primary:
NS1.RACKNEBULA.COM
Secondary:
NS2.RACKNEBULA.COM
After you change the DNS servers for your
domain, it may take up to 72 hours for that change to propagate across the Internet.
During that time your domain name, and mail to addresses at your domain name, may direct
to either RackNebula or your previous web host. For this reason, we recommend that you do
not cancel your account with your previous host until you are certain the change is
complete.
- How do I transfer an exiting website?
Transferring your website to RackNebula will
involve multiple steps.
First, download all of your files from your current web server and make a note of all
email addresses.
Second, upload those files to your RackNebula account and recreate all email addresses.
Third, contact your registrar to change the DNS servers. Because changing the DNS servers
can take up to 72 hours to propagate, we recommend that you do not cancel your account
with your previous host until you are certain the transfer is complete.
- When are new accounts setup?
New Accounts are setup within 24 hours.
- Where will the account information be
sent to?
Account information will be sent to the email
address listed in the client information on the order form.
When submitting an order with RackNebula, do not use an email address that is at the
domain you are setting up an account for.
- Can I register or renew my domain through
RackNebula?
Sorry. We do not currently register or renew any domains.
If you want to register a new domain name you can do so by going directly to domain
registrars like godaddy.com, directnic.com etc. If you want to renew your domain, you must
do so by contacting your current domain registrar.
- Which control panel do you use and where is the
documentation?
We currently use cPanel control panel and you can read the
documentation here:
http://cpanel.net/docs/cp
Optionally, you can login to your control panel and then click the 'Help' button.
- Which features are common to all the plans?
The features common to all plans are listed here. The best way to get to know the
features is to explore the control panel. Just login to your control panel using your id
and password and you shall find icons and links to all features. To read more on how to
use your control panel go to the cPanel Documentation website which is mentioned above.
- How much do you charge for excess use of disk space
and/or bandwidth?
You shall need to upgrade your hosting package if you want
to use excess disk space and/or bandwidth.
- Do you provide Programming Support?
Sorry, No. We do not provide any programming support
including third party softwares or website editing. Our technical assistance is limited to
hosting only.
For 24/7/365 Technical Support always use Technical Support Form.
Otherwise use Contact Form to contact
us for any issues or questions.
We DONOT provide support through phone.
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